The November sales of North Harbour Ford and Mazda were approximately 135% of the target set by head office, whereas other outlets typically achieved 60 - 80%.

In Donald Jessep's final training session for 2009 the team explained why they thought they were succeeding. Mature, experienced, open, accepting and willing to change were words they used.

The next day we took the video camera and asked about Donald's contribution to the result.

Thank you Mike for the privilege of working with a great team. It makes self improvement possible.

Next year we can look at the service department and hear more from your customers.